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The Billing area gathers the workspace’s financial information: plan status, trial, usage, wallet, auto-recharge, invoices, payment portal, and spending limits. Use Console > Billing for workspace billing operations.
Usage and billing overview showing plan status, wallet balance, and projected charges

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Who can access

Billing is available to two roles:
  • Workspace admin: full access to billing, including the trial, wallet, auto-recharge, and spend cap.
  • Billing Manager: manages billing without administering technical settings.
Roles are fixed capability sets defined by Acrity, not organization-configurable. Which actions appear depends on your role and the workspace’s current financial state.

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Billing overview

The screen can show:
  • current plan and subscription status;
  • active or ended trial;
  • monthly usage;
  • active seats;
  • consumption associated with reviews;
  • wallet balance;
  • auto-recharge settings;
  • invoices and receipts;
  • payment portal;
  • spend cap;
  • financial pending items.

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Plan

The plan section shows your current plan and subscription status. Acrity provisions and changes plans for your workspace, so a plan selector is not part of self-serve billing.
To start a new plan, upgrade, downgrade, or change plan terms, contact Acrity. Plan changes are handled by Acrity, not from this screen.
From the plan section you can perform these self-serve actions when they apply to your workspace:
  • Start 14-day trial — begin the trial when it is available (see Trial).
  • Subscribe — activate a paid subscription for the plan Acrity has provisioned.
  • Manage payment — open the Stripe billing portal to update the payment method, view invoices, and manage billing details.
  • Cancel trial or Cancel plan — end the trial or the active subscription according to the displayed options.
  • Resubscribe — restart a subscription after it was canceled.
  • Resolve & reactivate — clear a payment or financial pending item and reactivate a suspended or past-due workspace.
Which of these actions appear depends on your subscription status:

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Trial

The trial lets you evaluate Acrity before subscribing. Trial specifications:
  • Length: 14 days.
  • Usage caps apply for the duration of the trial.
  • One trial per workspace owner.
During the trial:
  • track usage against the trial caps;
  • invite only the users you need;
  • connect representative repositories;
  • validate your review policies;
  • subscribe before the trial ends if you want continuity.
When the trial expires or reaches a cap, billed operations can be restricted until you subscribe or add funds.

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Wallet

The wallet holds the balance used for billed resources in your workspace. Use the wallet section to:
  • view the balance;
  • add a manual top-up;
  • configure auto-recharge;
  • review the ledger;
  • track payment pending items.
Balances and charges are shown in your workspace’s presentment currency.

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Manual top-up

1

Open billing

Go to Console > Billing.
2

Find wallet

Open the balance or top-up section.
3

Choose amount

Select an available option or enter an amount when the screen allows it.
4

Preview

Review the currency, amount, fees, and displayed total.
5

Confirm

Confirm the top-up and follow the payment flow.

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Auto-recharge

Auto-recharge adds credit automatically when your balance runs low, so reviews are not interrupted by an insufficient balance. Configure these settings: Also set the payment method and assign an owner to monitor failed recharges.
Pair auto-recharge with a spend cap to balance uninterrupted reviews with predictable spend.

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Spend cap

The spend cap sets a hard limit on how much your workspace can spend. Use it when:
  • you want predictable spend;
  • a team is evaluating Acrity;
  • you have a defined monthly budget;
  • a temporary workspace needs a hard limit.
When the cap is reached, billed operations are blocked until you raise the cap, add funds, or a new billing period starts.

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Ledger and history

The ledger records every change to your wallet balance. Use it to review:
  • credits;
  • debits;
  • top-ups;
  • charges;
  • adjustments;
  • the usage period;
  • associated receipts or invoices.
Filter the ledger by entry type (credit, debit, top-up, charge, adjustment) and by date range to find specific entries. Amounts are shown in your workspace’s presentment currency. Invoices and receipts are available through the Stripe billing portal (Manage payment).

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Common issues

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Best practices

  • Assign one financial owner per workspace.
  • Use the Billing Manager role to separate billing from Workspace admin duties.
  • Review spend monthly.
  • Set a spend cap for test environments.
  • Enable auto-recharge only with a controlled payment method.
  • Keep invoices and receipts per your organization’s accounting process.